Return Policy

OVERVIEW

At The Hyperbarics, we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If for any reason you are not completely satisfied with your purchase, you may return any Hyperbaric Chamber within 14 days of purchase.

The following rules apply:

• Products must be returned in the original packaging and in new and resealable condition. Refunds will be determined by incoming inspection and if not returned or packed properly, the refund may be denied.
• Shipping Fees are non-refundable.
• All returns must be made via our Return Procedure by requesting assistance from our sales team.
• There are few non-refundable products and services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
• After 14 Days, any returnable chamber will have a 20% restocking fee, if The Hyperbarics approves the return. Please email us with any questions.
• DISCLAIMER: Depending on your building/home/office floor-plan, corridor, entryway width, dimensions, turns, etc. you may need to consult your building/facility manager, renovation or construction specialist to ensure that there are no further space/maneuvering restrictions in bringing your hyperbaric chamber at its intended destination. The Hyperbarics is not responsible for any errors.

RETURN PROCEDURE

To return a product, you myst first request a Return Merchandise Authorization (RMA). All returns must be made via our Return Procedure by requesting assistance from our sales team. Please allow 24-72 hours for processing your claim.

• The customer is responsible for all shipping costs (including warranty products) associated with any returns.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) have arrived defective, damaged, or simply incorrect, please contact our customer service department at andrew@thehyperbarics.com or call (949) 340-7440 as soon as possible to speak with our customer service representative. Be sure to have your order number ready for faster processing and leave a detailed message if possible. Please do not attempt to use, open, or handle the item. especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases the item may not need to be returned. Product(s) must be retuned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pickup by the courier.

When a replacement item is requested to be shipped prior to the return of the original merchandise, we may need to receive the original merchandise return before we can ship the replacement. This is a case by case scenario and defective, damaged, or incorrect product return processes may be different.

ORDER CANCELLATIONS

Orders cannot be cancelled once the order confirmation is received.

When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (credit card, ACH, and check). The refund amount will be composed of the original purchase price minus shipping charges. You will be send an email confirming the receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.